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Terms of service

 1. Definitions

Conditions: these general conditions.

Consumer: Physical person who buys or agrees to buy products for private use.

Client: natural or legal person who purchases or agrees to buy products, including consumers.

Ethnica Deco, S.L.: Company identified in your order confirmation and / or on the invoice.

Order Confirmation: Written Acceptance of Ethnica Deco, S.L. of the customer's order.

Price: Total amount that the client has to pay Ethnica Deco, S.L. as a remuneration for the products.

Products: All those goods available on the websitewww.ethnicadeco.com.On the Internet, or in order confirmations, that the customer buys or agrees to buy from Ethnica Deco, S.L.

2. Object, Content and Information

2.1 These General Contracting Conditions are aimed at regulating the transactions made on the website www.ethnicadeco.com, the domain of which the Ethnica Deco, S.L mercantile entity is titled.

2.2 Ethnica Deco, S.L. Reserves the right to modify the commercial conditions offered on the website www.ethnicadeco.com at any time, being legitimized to make modifications on content, products, prices, offers and commercial and service conditions.

2.3 If there is any error in the products or information shown to the public, it will proceed automatically to its correction. In the event of any error in the prices or characteristics of the product and a client had made an order based on this ruling, we will contact the client this typographical failure and will be entitled to cancel his order at no cost.

3. Scope of application

3.1 These conditions will be applicable for all those purchase contracts of products made between Ethnica Deco, S.L., and its customers.

3.2 These conditions exclude the application of any others, unless they had been expressly agreed and in writing with Ethnica Deco, S.L.

3.3 All product orders will be considered a customer offer for the purchase of such products subject to these general conditions.

3.4 Ethnica Deco, S.L. Accept the customer's purchase offer subject to these conditions by sending the customer from a confirmation of the order.
The client will be responsible for verifying the order confirmation and must contact Ethnica Deco, S.L. in a short time in the case that he perceives any error or inaccuracy. Otherwise, Ethnica Deco, S.L. It will proceed to the delivery of the product according to the confirmation of the order that will be binding for the client.

4. Price

The price that the client has to pay is one that comes set on confirmation of Ethnica Deco, S.L. And on the invoice, the price will be broken down into the following concepts:

  • The price of the product.
  • Taxes
  • Shipping costs.
  • Additional costs, of existing.

Ethnica Deco, S.L. Check in detail all the information that appears on your website. Even so, if there was any errata in the price of a product, the buyer will be communicated, staying ethnica Deco, S.L. Exempt from having to deliver it for the erroneous amount.

Ethnica Deco, S.L. It will correctly correct the error and the buyer will decide if you want to continue with your purchase.

Also, Ethnica Deco, S.L. Right reserves the right to modify its prices at any time, always respecting the price indicated at the time of completion of the order (except in the case mentioned above).

5. Taxes

The prices of the products set out at www.ethnicadeco.com, include the value added tax (VAT), which is appropriate apply.

6. Payment method

The means of payment may be one in the following ways:

6.1 by card (Visa or MasterCard).

The payment gateway used corresponds to the Virtual TPV of the bank CaixaBank (TPV Virtual - Secure Electronic Commerce); data bank card will be sent to the bank and never Ethnica Deco, S.L., store this information confidential.

The client is fully protected against fraud and even making a payment transaction may refuse the transfer directly to your bank.

With this payment, the payment will be made immediately at the time of purchase. Should any incident occur in the order, for reasons attributable to Ethnica Deco, S.L., it is refunded to the Customer the amount into your credit card within a period not exceeding thirty working days from the notification and confirmation of the return.

6.2 By PayPal, a quick and simple, just your email address and password will be required.

PayPal securely stores financial information of the customer and protected with security systems and fraud prevention market leaders. Financial details are never shared with the seller.

7. Form, shipping costs and time

7.1 shipping methods will appear reflected on the website at all times, the customer can choose the one that suits you best when there are different options.

7.2 Ethnica Deco, S.L. sends the orders to its customers through urgent national transport companies. The delivery of products will vary depending on the destination, being Peninsula estimated between 24-48 hours, and in Balearic Islands between 48-72 hours, excluding weekends and holidays.

7.3. Shipping costs associated duly appear itemized on the invoice.

8. Safe Shopping

When the Client access to the 'My Account' or make an online payment, data transmission will be encrypted by the SSL mechanism. In this regard an alert window reporting that is entering an area protected by SSL and then a padlock secure communication will confirm appears.

In compliance with the Organic Law on Protection of Personal Data Client may at any time exercise their rights of access, rectification and deletion of data. To do this, you should contact Ethnica Deco, S.L. hola@ethnicadeco.com in the email.

When Customer makes a purchase at www.ethnicadeco.com will appear in your browser window alert warning that entering a secure area of ​​communication. From now on, a padlock will appear at the bottom of the browser, reminding him that he is on a secure page.

Credit card payments: The pages in which your card details come from the on-line, information received by the Virtual TPV La Caixa Store request. This gateway meets all legal regulations and safety to ensure maximum safety in the execution of the payment process.

SSL security mechanism makes information transmitted over the network by creating an encrypted trip through completely confidential and securized communication.

Payment via PayPal account: PayPal securely stores financial information of the customer and protected with security systems and fraud prevention market leaders. Financial details are never shared with the seller.

9. Delivery

9.1 If the Customer have opted for the standard rate, the delivery date will be reported in the Confirmation of the Order. Peninsula shipments estimated delivery time is between 24-48 hours and between 48-72 hours Balearic Islands, excluding weekends, holidays or exceptional situations that Ethnica Deco, S.L. it shall inform the Customer.

9.2 The place of delivery will be specified in the Order Confirmation.

The transport agency will make a maximum of two (2) attempts to deliver to the customer in place by it indicated.

In case of delivery impossibility by the absence of the client at the address indicated, the Transportation Agency or Ethnica Deco, S.L. You will notify the client by SMS, telephone or email, which has been facilitated for this purpose, to arrange a new delivery. The agency may have retained the order at its facilities up to a maximum of 7 days. In the face of the impossibility of contacting the client or negative on his part to receive the order that the term, the merchandise will be returned at home, understanding that the client rejects the order.

In this case, Ethnica Deco, S.L. It will retain all the amounts paid for the client for themselves, and may also require the subscription of the corresponding shipping and return costs of the rejected merchandise.

9.3 The date of delivery may be altered by extraordinary incidents in the carrier, and by difficulties in the delivery of the merchandise, which will not be responsible for Ethnica Deco, S.L.

9.4 If at delivery of the package, the client observed any damage in the packaging, should not accept the delivery, must indicate the rejection of the rejection of the rejection.

The client must contact Ethnica Deco, S.L. Through the e-mail address: Hello@ethnicadeco.com, within seven (7) business days to communicate this circumstance and be able to solve the incidence as soon as possible.

9.5 In the event that a customer rehuses from the order when its delivery is arranged by the transport agency, it will be responsible for the return expenses at source, without prejudice that, in accordance with the period provided under the General Conditions, they exercise their right of withdrawal.

9.6 In case of opting the client for the ECO fee, the order will be available at the Post Office selected by the client, to be collected within 3 days since the order was placed, except weekends and holidays. The client will receive an email notification or SMS with a code and, from that moment, will have a period of one week to pick up the order showing said code.

In case the period of one week elapsed without the client to pick up the order, it will be returned at home, and a new delivery must be concluded. The shipping and return costs, in case the order is not collected at the Post Office within the stipulated period, they will be borne by the client.

10. Property and Risk

10.1 The transmission of ownership of customer products will occur once Ethnica Deco, S.L. You have received all the payment of the price.

10.2 Risk for loss or damage to the product will go to the client or the representative of it from the time of receipt.

11. Returns

The clientYou can desist from the sale and return the products for free within 14 calendar days from the receipt of the order for the reason it was.

To exercise this right, the client must notify us of his decision to desist from the contract by completing the form that we reproduce then, and by sending it to the email address hola@ethnicadeco.com with copy to attclienteyseguimiento@servilogi.es:

Model of withdrawal form

To the attention of Ethnica Deco, S.L., provided with CIF number B-42918920.

I hereby communicate that I desist of my sale contract as well:

  • Order number:
  • Received the day:
  • Consumer name:
  • Consumer address:
  • Reason for refund:
  • Date:
  • Consumer signature:

You can use the model of withdrawal form, although its use is not mandatory. To meet the deadline of withdrawal, it is enough that the communication related to the year by its part of this right is sent before the previously referred time ago.

The client may return goods without any cost, but must do so within 14 calendar days from the date on which he communicated his decision, having to proceed as follows:

  • Returns from Spain: When we notify us of your decision, we will send you a code by SMS so you can return freely the order at any post office, sending it to the Ethnica Deco address, S.L. (Servilogi), Plaça del Xarol, 28b, Plant 1, Pol. Les Guixeres - 08915 Badalona. Any other form of shipment will be borne by the client.
  • Returns from outside Spain: When we notify us Decision, we will coordinate with you. The collection of the order by the courier company in the address you indicate us.

The order must be returned in the same conditions in which it was received, with its original packaging intact, the Bag Tote and the label, accompanied by the ticket or electronic invoice you received with the confirmation of your order, and the products must be in perfect state. They should not have been opened, despised or used.

Once the returned order is received and its status is verified and compliance with the detailed paragraph, we will refund all payments made by you, including delivery costs to the initial shipping address (with the exception of expenses Additional resulting from the election by its part of a delivery modality other than the least expensive mode of ordinary delivery we offer), no later than 14 calendar days since we received back the order. We will proceed to reimburse yourself using the same means of payment used by you for the initial transaction.

Notwithstanding the foregoing, in case you do not return the order completely (that is, that does not return all the products that are part of your purchase order, but just one of them), the initial shipping costs will not be Returned in no case. As an example:

  • If you buy 2 products and completely desist from the purchase (returning the 2 products) Ordinary shipping costs will be returned entirely.
  • If you buy 3 products and only returns 2 products, none of the shipping costs will be returned, because these expenses will correspond to the product you stay.

 12. Changes

To request a product change, the client should contact us by sending an email to Hello@ethnicadeco.com within 14 calendar days after receiving the product. Shipping and collection costs in case of change will be borne by the client. You will not be accepted in any case, shipments due to costs due.

13. Obligations of the client

13.1 The client is committed to providing truthful information about the data requested in the user registration forms or ordering, and keep them updated at all times. Declare that it is of legal age and that it is fully capable of carrying out this contract.

13.2 The Client accepts all the provisions and conditions collected in these General Contracting Conditions by understanding that they collect the best service will possible for this type of activity.

13.3 The client undertakes to enable the delivery of the requested order by providing a delivery address in which the requested order may be delivered within the usual delivery schedule of goods (Monday through Friday from 09:00 to 19:00). In case of non-compliance by the client of this obligation, Ethnica Deco, S.L. You will not have any responsibility for the delay or impossibility of delivery of the request requested by the client.

13.4 The client undertakes to accept these general contracting conditions, as well as, the Privacy Policy and the Legal Notice published on this website.

14. After-sales services

The client will have a after-sales service through the addresshola@ethnicadeco.com.

15. Newsletter

15.1 In the event that the client has given his consent, he will receive information and offers about Ethnica Deco products.

15.2 To request this service, you will simply be registered on the website www.ethnicadeco.com.and request this service by checking the box from: "Subscribe to our Newsletter".

15.3 At the time you want, the client can unsubscribe from the subscription to the newsletter by sending an email to hello@ethnicadeco.com

16. Force Major

None of the parties will be responsible for non-compliance due to circumstances that escape their reasonable control (cases of force majeure) including in a merely enunciative way: strikes, terrorist acts, wars, pandemics, transport problems, supply or production, fluctuations of the type of type Change, Government Actions, Legislative Changes or Natural Disasters. In these cases or in alleged alleged, either party will have an extension of the reasonable period of time for compliance with its obligations, however, if the circumstance last more than sixty (60) business days, any of the parties has the right of Solve the contract without compensation any prior written notice.

17. Rights of consumers

None of the valid imperative provisions in terms of consumer law will be affected by these general conditions.

18. Claims

In the event that any client creates convenient to present any type of claim, it may do so by notification that must contain:
a) Personal data of the claimant: name, surname, address, phone number and email address.
b) Description of the assumption of fact that it brings causes the claim.

Likewise, the client may opt for the sending of his claim through:
a) Shipping by postal mail, to the attention of: Ethnica Deco, S.L.
Address: Plaza de los Sites 12, 2nd, 50001, Zaragoza.
b) Send by email: hola@ethnicadeco.com

19. Applicable Law and Jurisdiction

Spanish law will be that of application. Both parties agree to undergo the exclusive jurisdiction of the client's address courts. If any part or clause of these conditions were declared invalid by a court, the rest will continue in force for the parties. All notifications between the parties must be sent in writing to the legal representative of the other party at the domicile indicated on the invoice.
In this regard, Ethnica Deco, S.L. He claims not to be adhered to any extrajudicial procedure of conflict resolution.