- Free shipping over 90 € / Free returns -

Refund policy

Returns

You will be able to desist from the sale and return the products for free within 14 calendar days from the receipt of the order for the reason it was.

To exercise this right, the client must notify us of his decision to desist from the contract by completing the form that we reproduce then, and by sending it to the email address hola@ethnicadeco.com with copy to attclienteyseguimiento@servilogi.es:

Model of withdrawal form

To the attention of Ethnica Deco, S.L., provided with CIF number B-42918920.

I hereby communicate that I desist of my sale contract as well:

  • Order number:
  • Received the day:
  • Consumer name:
  • Consumer address:
  • Reason for refund:
  • Date:
  • Consumer signature:

You can use the model of withdrawal form, although its use is not mandatory. To meet the deadline of withdrawal, it is enough that the communication related to the year by its part of this right is sent before the previously referred time ago.

The client may return goods without any cost, but must do so within 14 calendar days from the date on which he communicated his decision, having to proceed as follows:

  • Returns from Spain: When we notify us of your decision, we will send you a code by SMS so you can return freely the order at any post office, sending it to the Ethnica Deco address, S.L. (Servilogi), Plaça del Xarol, 28b, Plant 1, Pol. Les Guixeres - 08915 Badalona. Any other form of shipment will be borne by the client.
  • Returns from outside Spain: When we notify us of your decision, we will coordinate with you. The collection of the order by the courier company in the address that you indicate us.

The order must be returned in the same conditions in which it was received, with its original packaging intact, the Bag Tote and the label, accompanied by the ticket or electronic invoice you received with the confirmation of your order, and the products must be in perfect state. They should not have been opened, despised or used.

Once the returned order is received and its status is verified and compliance with the detailed paragraph, we will refund all payments made by you, including delivery costs to the initial shipping address (with the exception of expenses Additional resulting from the election by its part of a delivery modality other than the least expensive mode of ordinary delivery we offer), no later than 14 calendar days since we received back the order. We will proceed to reimburse yourself using the same means of payment used by you for the initial transaction.

Notwithstanding the foregoing, in case you do not return the order completely (that is, that does not return all the products that are part of your purchase order, but just one of them), the initial shipping costs will not be Returned in no case. As an example:

  • If you buy 2 products and completely desist from the purchase (returning the 2 products) Ordinary shipping costs will be returned entirely.
  • If you buy 3 products and only returns 2 products, none of the shipping costs will be returned, because these expenses will correspond to the product you stay.

 

CHANGES

To request a product change, the client should contact us by sending an email to Hello@ethnicadeco.com within 14 calendar days after receiving the product. Shipping and collection costs in case of change will be borne by the client. You will not be accepted in any case, shipments due to costs due.