Terms and conditions
1. Definitions
Conditions: these general conditions.
Consumer: natural person who buys or agrees to buy products for private use.
Client: natural or legal person who buys or agrees to buy products, including consumers.
Ethnica Deco, S.L.: Company identified in your order confirmation and / or on the invoice.
Order Confirmation: Written Acceptance of Ethnica Deco, S.L. of the customer's order.
Price: Total amount that the client must pay to Ethnica Deco, S.L. as a remuneration for the products.
Products: All those goods available on the websitewww.ethnicadeco.com.On the Internet, or in order confirmations, that the customer buys or agrees to buy from Ethnica Deco, S.L.
2. Object, Content and Information
2.1 These General Contracting Conditions are aimed at regulating the transactions made on the website www.ethnicadeco.com, a domain of which the Ethnica Deco, S.L mercantile entity is titled.
2.2 Ethnica Deco, S.L. Reserves the right to modify the commercial conditions offered on the website www.ethnicadeco.com at any time, being legitimized to make modifications on content, products, prices, offers and commercial and service conditions.
2.3 If there is any error in the products or information shown to the public, it will proceed automatically to its correction. In the event of any error in the prices or characteristics of the product and a client, it would have made an order based on this ruling, we will contact the client this typographical failure and will have the right to cancel his order at no cost.
3. Scope of application
3.1 These conditions will be applicable for all those purchase contracts of products made between Ethnica Deco, S.L., and its customers.
3.2 These conditions exclude the application of any others, unless they had been expressly agreed and in writing with Ethnica Deco, S.L.
3.3 All product orders will be considered a customer offer for the purchase of such products subject to these general conditions.
3.4 Ethnica Deco, S.L. Accept the customer's purchase offer subject to these conditions by sending the customer from a confirmation of the order.
The client will be responsible for the verification of the order confirmation and must contact Ethnica Deco, S.L. in a short time in the case that he perceives any error or inaccuracy. Otherwise, Ethnica Deco, S.L. It will proceed to the delivery of the product according to the confirmation of the order that will be binding for the client.
4. Price
The price that the client has to pay is one that comes set on the confirmation of Ethnica Deco, S.L. And on the invoice, the price will be broken down into the following concepts:
- The price of the product.
- Taxes
- Shipping costs.
- Additional costs, of existing.
Ethnica Deco, S.L. Check in detail all the information that appears on your website. Even so, if there was any errata in the price of a product, the buyer will be communicated, staying ethnica Deco, S.L. Exempt from having to deliver it for the erroneous amount.
Ethnica Deco, S.L. You will correctly correct the error and the buyer will decide if you want to continue with your purchase.
Also, Ethnica Deco, S.L. Reserves the right to modify its prices at any time, always respecting the price indicated at the time of completion of the order (except in the case mentioned above).
5. Taxes
The prices of the products set forth at www.ethnicadeco.com include the value added tax (VAT), which is appropriate apply.
6. Payment method
The means of payment may be one in the following ways:
6.1 by card (Visa or MasterCard).
The payment gateway used corresponds to the Virtual TPV of the Banking Entity Caixabank (Virtual TPV - Secure Electronic Commerce); The data from the bank card will be sent to the bank and at no time Ethnica Deco, S.L., will store this confidential information.
The client is fully protected from possible frauds and, still carrying out a payment operation, can reject the transfer directly into his banking entity.
With this modality of payment, the collection will be carried out immediately at the time of making the purchase. In the event of any incidence in the order, due to reasons attributable to Ethnica Deco, S.L., the customer will be reimbursed the corresponding amount on his credit card within a period not exceeding thirty business days from the notification and confirmation of the return.
6.2 Using PayPal, a fast and easy method, only your email address and password will be needed.
PayPal safely stores the client's financial information and protects it with market leading fraud and prevention systems. Financial details are never shared with the seller.
7. Form, expenses and delivery time
7.1 The forms of shipment will be the one that appears reflected on the website at all times, and the client can choose one that suits you when different options exist.
7.2 Ethnica Deco, S.L. Send orders to its customers through national urgent transport companies. The delivery time of the products will vary depending on the place of destination, being in peninsula, the estimated time between 24-48 hours, and in Balearic Islands between 48-72 hours, in the other countries between 3-5 days, except weekends and holidays.
7.3. The associated shipping costs will appear duly broken down in the corresponding invoice.
8. Secure purchase
When the client accesses the 'My Account' section or making an Internet payment, the transmission of the data will be encrypted by the SSL mechanism. In this sense an alert window will appear informing that you are entering an area protected by SSL and then a padlock will appear confirming a secure communication.
In compliance with the Organic Law of Protection of Personal Data, the client may at any time exercise the rights of access, rectification and cancellation of their data. For this, Ethnica Deco, S.L should be contacted. in email hello@ethnicadeco.com.
When the customer makes a purchase at www.ethnicadeco.com, an alert window will appear in your browser, notifying it that it enters a secure communication area. From this moment, a padlock will appear at the bottom of the browser, reminding him that he is on a secure page.
Payments with credit cards: The pages in which the data of your card is requested come from the online store, information that receives the Virtual TPV of La Caixa. This gateway meets all current and safety legal regulations to ensure maximum security in the execution of the payment process.
The SSL security mechanism makes the information transmitted by the network encrypted travel creating a fully confidential and securized communication conduit.
Payment by PayPal account: PayPal is safely stores customer's financial information and protects it with market leading security and fraud prevention systems. Financial details are never shared with the seller.
9. Delivery
9.1 If the client has opted for the standard fee, the delivery date will be informed in the order confirmation. In the shipments to Península, the estimated delivery time is between 24-48 hours, in Balearic Islands between 48-72 hours, and Portugal, France, Italy and Germany 3-4 days, except weekends, holidays or exceptional situations of which Ethnica Deco, S.L. It will inform the customer properly.
9.2 The place of delivery will be stipulated in the order confirmation.
The transport agency will make a maximum of two (2) attempts to deliver to the customer in place by it indicated.
In case of impossibility of delivery by the absence of the client at the address indicated, the Transportation Agency or Ethnica Deco, S.L. You will notify the client by SMS, telephone or email, which has been facilitated for this purpose, to arrange a new delivery. The agency may have retained the order in its facilities up to a maximum of 7 days. In the face of the impossibility of contacting the client or negative on his part to receive the order, the merchandise will be returned at home, understanding that the client rejects the order.
In this case, Ethnica Deco, S.L. It will retain to themselves all the amounts paid by the client, and may also require the subscription of the corresponding shipping and return costs of the rejected merchandise.
9.3 The date of delivery may be altered by extraordinary incidents in the carrier, and by difficulties in the delivery of the merchandise, which will not be responsible for Ethnica Deco, S.L.
9.4 If at delivery of the package, the client observed any damage to the packaging, should not accept the delivery, must indicate the rejection of the rejection of the rejection.
The client must contact Ethnica Deco, S.L. Through the e-mail address: Hello@ethnicadeco.com, within seven (7) business days to communicate this circumstance and be able to solve the incidence as soon as possible.
9.5 In the event that a customer refuses from the order when its delivery is arranged by the transport agency, it will be responsible for the return expenses at source, without prejudice that, in accordance with the period provided under general conditions, they exercise their right of withdrawal.
9.6 If the customer opt for the ECO fee, the order will be available at the Post Office selected by the client, to be collected within 3 days since the order was placed, except weekends and holidays. The customer will receive an email notification or SMS with a code and, from that moment, will have a period of one week to pick up the order showing said code.
In case the term of one week passed without the client to pick up the order, it will be returned at home, and a new delivery must be concluded. Shipping and return costs, in case the order is not collected at the Post Office within the stipulated period, they will be borne by the client.
10. Property and Risk
10.1 The transmission of ownership of customer products will occur once Ethnica Deco, S.L. You have received all the payment of the price.
10.2 The risk of loss or damage to the product will go to the client or the representative of it from the time of receipt.
11. Acceptance and Right of Consumers withdrawal
11.1 The client has a period of fourteen (14) calendar days, from the date of receipt of the merchandise, to exercise the right of withdrawal.
The client may return goods sending them to Ethnica Deco, S.L. (Servilogi), with direction Plaça del Xarol, 28b, Plant 1, Pol. Les Guixeres - 08915 Badalona, without any delay within 14 calendar days from the date on which he communicates his decision to withdraw a contract.
It is a customer's duty to benefit from the exercise of the right of withdrawal that returns the product under the same conditions in which it was received, with its original intact packaging and the label, accompanied by the ticket or electronic invoice you received with the confirmation of your order, and finding the product in perfect condition, without having opened, despinked or used.
In no case are returns of customized products that have been specially prepared for the client are admitted.
In the event that the client exercises his right of withdrawal, and the request had been previously paid with a credit card or PayPal account, the amount of the same credit card or PayPal account will be paid.
11.2 The client must accredit the exercise of the right of withdrawal through the sending of the form transcribed below, to the e-mail addresshola@ethnicadeco.com with copy to attcLIENTYSEGUINE@servilogi.es:
Model of withdrawal form
To the attention of Ethnica Deco, S.L., provided with CIF number B-42918920.
I hereby communicate that I desist of my sale contract as well:
- Order number:
- Received the day:
- Consumer name:
- Consumer address:
- Date:
- Consumer signature
12. Defective products
If the purchased product has a manufacturing or quality defect, you should contact us immediately by sending an email to hola@ethnicadeco.com with a copy to attclienteyseguimiento@servilogi.es.
The Customer may choose between accepting the refund of a discount for the product or its return.
If you choose to return, you can return the product within a period of 14 calendar days from receipt, by sending it to the address indicated above (ETHNICA DECO, SL (SERVILOGI), Plaça del Xarol, 28B, Planta 1, Pol. Ind Les Guixeres - 08915 Badalona). Shipping costs will be borne by the Customer.
The order must be returned in the same conditions in which it was received, with its original packaging intact and the label, accompanied by the receipt or electronic invoice that you received with the Confirmation of your order. They must not have been opened, unsealed or used.
We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the product is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item.
The refund will be made in the same payment method that you used to pay for the purchase. In any case, the rights recognized by current legislation remain safe.
13. Obligations of the Client
13.1 The client is committed to providing truthful information about the requested data on the user registration forms or ordering, and keep them updated at all times. Declare that it is of legal age and that it is fully capable of carrying out this contract.
13.2 The client accepts all the provisions and conditions collected in these general conditions of contracting understanding that they collect the best possible service will for this type of activity.
13.3 The client undertakes to enable the delivery of the requested order by providing a delivery address in which the requested order may be delivered within the usual delivery of goods delivery (Monday through Friday from 09:00 to 19:00). In case of non-compliance by the client of this obligation, Ethnica Deco, S.L. You will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
13.4 The Client undertakes to accept these General Hiring Conditions, as well as, the Privacy Policy and the Legal Notice published on this website.
14. After-sales services
The client will have a after-sales service through the addresshola@ethnicadeco.com.
15. Newsletter
15.1 In case the client has given his consent, he will receive information and offers about Ethnica Deco products.
15.2 To request this service, you will simply be registered on the website www.ethnicadeco.com.and request this service by checking the box from: "Subscribe to our Newsletter."
15.3 At the time you want, the client can unsubscribe from the subscription to the newsletter by sending an email to Hi@ethnicadeco.com
16. Force Major
None of the parties will be responsible for non-compliance due to circumstances that escape their reasonable control (cases of force majeure) including merely enunciative: strikes, terrorist acts, wars, pandemics, transport problems, supply or production, fluctuations of the type of type Change, Government Actions, Legislative Changes or Natural Disasters. In these cases or in alleged alleged, either Party will have an extension of the reasonable period of time for compliance with its obligations, however, if the circumstance last more than sixty (60) business days, any of the parties has the right of Resolve the contract without compensation any prior written notice.
17. Rights of consumers
None of the valid imperative provisions in terms of consumer law will be affected by these general conditions.
18. Claims
In the event that any client creates convenient to present any type of claim, it may do so by notification that must contain:
a) Personal data of the claimant: name, surname, address, phone number and email address.
b) Description of the assumption of fact that it brings causes the claim.
Likewise, the client may opt for the sending of his claim through:
a) Shipping by postal mail, to the attention of: Ethnica Deco, S.L.
Address: Plaza de los Sites 12, 2nd, 50001, Zaragoza.
b) Send by email: hola@ethnicadeco.com
19. Applicable Law and Jurisdiction
Spanish law will be that of application. Both parties agree to undergo the exclusive jurisdiction of the client's domicile courts. If any part or clause of these conditions were declared invalid by a court, the rest will continue to be valid for the parties. All notifications between the parties must be sent in writing to the legal representative of the other party at the domicile indicated on the invoice.
In this regard, Ethnica Deco, S.L. He claims not to be adhered to any extrajudicial procedure of conflict resolution.